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How We Handle Your Privacy

We collect what we need to run your account, process your bKash, Nagad and Rocket transactions, and keep the lobby secure. You control your data and can request changes or deletion any time through support.

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POLICY QUESTIONS

Reach Us About Privacy

If you want to see what data we hold, correct a mistake in your profile, delete your account or ask how we use cookies, our support team will walk you through each step. Live chat is open daily and email replies usually land within a few hours during Bangladesh daytime.

Live Chat Open the chat bubble in the lobby footer and tell the agent you need privacy help. They can pull your data summary, explain retention periods or start a deletion request on the spot.
Email Support Send your query to the support address shown in the account menu. Include your registered mobile number so we can verify your identity before sharing any personal information.
Account Dashboard Head to settings, then privacy controls. Toggle marketing consent, download a copy of your transaction history, or review which devices have active sessions on your account.
DATA PRACTICES

How We Protect Your Information

We encrypt payment flows so your bKash PIN and Nagad details never pass through our servers in plain text. Cookies keep you logged in and remember your language choice; you can clear them from your browser any time. Account records stay as long as we need them for compliance, then we purge identifiers and keep only anonymous transaction logs.

Payment Encryption When you deposit via bKash, Nagad or Rocket, the transaction moves through a secure gateway that tokenises your wallet credentials. We see only the deposit confirmation, not your PIN or full account number.
Cookie Use Session cookies store your login token and language preference. Analytics cookies track which games you open so we can fix loading issues. All cookies expire when you log out or after thirty days of inactivity.
Data Retention Active accounts keep your profile, bet history and payment records live. After you close your account, we archive transaction data for audit requirements and delete your name, email and mobile number within ninety days.
Your Rights Request a data export from the account menu, ask support to correct profile errors, or submit a deletion request via live chat. We respond within seventy-two hours and complete most requests in under a week.

Common Privacy Questions

We collect your mobile number, email address, date of birth and device information when you register. Payment identifiers from bKash, Nagad or Rocket appear once you make a deposit, and we log your IP address and session data for security.

Yes. Go to account settings, then privacy controls, and click download data. You will get a file with your profile details, transaction history, game sessions and any marketing preferences you have set.

We archive your transaction records for regulatory audit purposes and delete your name, email and mobile number within ninety days. Anonymous bet logs may stay longer for platform analytics, but they cannot be traced back to you.

We share payment identifiers with bKash, Nagad and Rocket to process deposits and withdrawals. Game studios receive a session token when you load a slot, but they do not see your full profile. We never sell your data to marketers.

Open your account dashboard, go to communication preferences, and toggle off marketing messages. You can also click the unsubscribe link in any promo email. Support messages about your account or withdrawals still come through.

We use session cookies to keep you logged in and analytics cookies to track game performance. Essential cookies cannot be disabled or the lobby will not work, but you can block analytics cookies from your browser settings without affecting your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.